AI Automation Specialist Movate

Position -- Permanent
Role – AI automation Specialist
Experience – 7-10 Years
Location – Chennai
Work Mode - WFO
Shift Timing – Rotational Shift
About the Company
Movate is a new age services company that harnesses the power of digital technologies to reimagine customer
engagements. We enable businesses to anticipate and face disruptions effectively through our digital, technology
and support services. We are a global customer experience and technology consulting services provider and a
digital transformation partner of choice for its clients, which include the world’s top innovators across industries,
from mid-market players to large enterprises. We have a diverse team of over 11,500 customer-centric thinkers,
collaborators, and co-creators across 20 global locations.
About the Role: We are seeking a Genesys AI Automation Specialist to lead the development and integration of AI-
driven features, including bots (voice/chat), Agent Copilot, and knowledge base integrations within the Genesys
Cloud CX environment. This role is central to delivering automation-first experiences and augmenting agent
capabilities with AI tools.
Key Responsibilities:
• Design, configure, and deploy voicebots and chatbots using Genesys Dialog Engine or third-
party NLP platforms integrated with Genesys.
• Implement Agent Copilot features assisting agents with real-
time suggestions, guided workflows, and automation triggers.
• Integrate and maintain knowledge bases and ensure accurate, contextual content is accessible across both
Copilot and Copilot.
• Collaborate with business teams to define high value use cases and conversational flows.
• Work with APIs to connect bots with backend systems (CRM, ticketing, databases).
• Define and monitor AI KPIs such as containment rate, bot deflection, and agent assist impact.
• Continuously improve bot performance through training, analytics, and feedback loops.
Skills & Qualifications:
• Experience in deploying conversational bots in Genesys Cloud CX (Dialog Engine, Bot Flows, Architect).
• Familiarity with natural language understanding (NLU) platforms like Google Dialogflow, Amazon Lex, or O
penAI.
• Experience in Agent Assist/Copilot implementation using Genesys AI or partner tools.

• Strong knowledge of knowledge base design, dynamic FAQs, and content optimization.
• Good understanding of REST APIs, webhooks, and data integration patterns.
Pay range and compensation package
Competitive salary based on experience and qualifications.
Equal Opportunity Statement
We are an equal opportunity employer and are committed to creating a diverse and inclusive workplace. We encou
rage applications from all qualified individuals regardless of race, gender, age, sexual
orientation, disability, or any other characteristic protected by law.
Qualifications
• Bachelor’s degree in computer science, information technology, or a related field.