Permanent

Position: Permanent
Role: Business Analyst- CMS
Experience: 3 Years - 6 years
Location: Chennai
Mode: WFO
Shift timings: 3PM – 12 AM
About the Company
Movate is a new age services company that harnesses the power of digital technologies to reimagine customer
engagements.
We enable businesses to anticipate and face disruptions effectively through our digital, technology and support
services.
We are a global customer experience and technology consulting services provider and a digital transformation
partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players
to large enterprises. We have a diverse team of over 11,500 customer-centric thinkers, collaborators, and co-
creators across 20 global locations.
About the Role
We are seeking an experienced Business Analyst with a strong background in Content Management Systems (CMS),
particularly within the Salesforce Commerce Cloud environment. The ideal candidate will work closely with product,
development, and QA teams to gather and document requirements, manage CMS functionalities, and ensure high-
quality deliverables. This role demands a detail-oriented professional with a solid grasp of Agile methodologies and
the software development life cycle (SDLC).
Key Responsibilities
• Collaborate with cross-functional teams to understand business needs and translate them into clear,
actionable requirements.
• Draft detailed requirements for website content management and catalogue features based on application
functionality.
• Own and manage the end-of-the-end CMS lifecycle for international clients, ensuring timely and accurate
content updates through Salesforce Commerce Cloud CMS.
• Analyze and investigate application issues, identify root causes, and support resolution efforts.
• Participate in daily Scrum meetings and take complete ownership of assigned modules
• Work closely with internal and external design teams to identify and document system issues.
• Perform functional testing of web applications to ensure alignment with system specifications.
• Prepare periodic status updates and operational reports.
Required Skills & Experience
• 4+ years of total experience, with at least 3 years as a Business Analyst focusing on CMS in Salesforce
Commerce Cloud (mandatory).
• Strong understanding of Agile development practices and the software development life cycle (SDLC).
• Experience in E-commerce domain, with a proven track record of working on mid-to-large-scale website
projects.
• Solid site-merchandising experience and ability to handle end-to-end CMS updates.
• Demonstrated experience in handling international clients and global brands.
• Excellent analytical, communication, and interpersonal skills.

• Proficient in using business and analytical tools for requirement gathering and documentation.
• Creative problem solver with a passion for maintaining high-quality standards.
Pay range and compensation package
• Competitive salary based on experience and qualifications.
Equal Opportunity Statement
We are an equal opportunity employer and are committed to creating a diverse and inclusive workplace. We enco
urage applications from all qualified individuals regardless of race, gender, age, sexual
orientation, disability, or any other characteristic protected by law.
Qualifications
• Bachelor’s degree in computer science, information technology, or a related field.