Salesforce Support Analyst

Position – Permanent
Role – Salesforce Support Analyst
Experience – 3 – 5 Years
Location – Chennai / Bangalore (Work from Office)
About the Company
Movate is a new-age services company harnessing the power of digital technologies to reimagine
customer engagements. We enable businesses to anticipate and face disruptions effectively through our
digital, technology, and support services.
We are a global customer experience and technology consulting services provider and a digital
transformation partner of choice for its clients, which include the world’s top innovators across
industries, from mid-market players to large enterprises. We have a diverse team of over 11,500
customer-centric thinkers, collaborators, and co-creators across 20 global locations.
About the Role
We are seeking a Salesforce Support Analyst to provide technical and application support to end-users.
The ideal candidate will possess excellent problem-solving skills, strong knowledge of SQL, and the ability
to resolve issues efficiently in a fast-paced environment.
Key Responsibilities
• Provide technical and application support to users by identifying, diagnosing, and resolving
issues.
• Handle incident management, ensuring timely resolution within SLAs.
• Troubleshoot issues related to SQL queries, data discrepancies, and reporting tools.
• Collaborate with developers, QA, and business teams for effective issue resolution and process
improvement.
• Document issue resolutions, troubleshooting steps, and FAQs for knowledge management.
• Monitor and maintain application health checks, jobs, and integrations.
• Escalate unresolved issues to the appropriate teams while ensuring regular updates to
stakeholders.
• Participate in root cause analysis (RCA) and provide recommendations to prevent recurrence.
Required Skills & Experience
• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 3 – 5 years of experience in application or technical support roles.
• Strong knowledge of SQL, with ability to write and troubleshoot queries.
• Experience with ITSM tools for ticketing and incident management.
• Excellent problem-solving and analytical skills.
• Strong verbal and written communication skills to interact with end-users and stakeholders.
• Ability to multi-task and prioritize in a fast-paced environment.
Preferred Qualifications
• Exposure to SSRS or reporting tools for basic report troubleshooting.
• Experience in financial services, healthcare, or enterprise applications support.
• Knowledge of ITIL frameworks and practices.
• Familiarity with scripting languages like PowerShell or Python for automation.

Pay Range & Compensation Package
Competitive salary based on experience and qualifications.
Equal Opportunity Statement
We are an equal opportunity employer and are committed to creating a diverse and inclusive workplace.
We encourage applications from all qualified individuals regardless of race, gender, age, sexual
orientation, disability, or any other characteristic protected by law.
Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or a related field.