Customer Success Manager

Job Description
Customer Success Manager
Reporting To HOD
Location Noida
About us
University Living is a global student housing marketplace that helps international students find the best place to
stay near university campuses around the world. Currently, our platform offers 1.75Mn beds in 35K properties
across 265+ international education hubs in the UK, Ireland, USA, Canada, Europe, Australia, New Zealand,
Singapore & UAE. Students can consult a 24/7 support team of accommodation experts to discover, compare and
book value-for-money accommodation based on their budget, desired location, and other personal preferences.
Work Experience:
● Minimum 4-5 years of experience in Team Management
● Any graduate degree / relevant certification
Job Responsibilities:
• Pre-Sales Support: Address inquiries from prospective students and their families, provide information
on accommodation options, and assist with the booking process to facilitate smooth transitions into our
properties.
• Post-Sales Assistance: Manage ongoing customer support for current residents, resolving issues related
to leases, payments, and accommodation conditions while ensuring high levels of satisfaction.
• Escalation Management: Handle and resolve escalated issues and complaints professionally and
efficiently, coordinating with relevant teams to provide timely solutions.
• Customer Query Resolution: Respond to and resolve customer queries related to our services, policies,
and procedures, maintaining detailed records and ensuring clarity and accuracy in communications.
• Operational Support: Collaborate with sales and operations teams to streamline processes, identify
recurring issues, and contribute to enhancing the overall customer experience.
Qualifications:
• Strong communication skills, both written and verbal.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Empathetic and patient approach to customer interactions.
• Proficiency in CRM software and Microsoft Office
Disclaimer
The above roles and responsibilities are a basic requirement of the role, however not inclusive and all related
activities may be added as per the business needs and updated
University Living Accommodation Pvt Ltd
www.universityliving.com
Registered Office: R-6, Kasturba Niketan Complex, Lajpat Nagar 2, New Delhi – 110024
Correspondence Add: 8th Floor, Riana Aurelia, Sector-136, Noida, UP - 201305
Mobile: +91 9891866491 I Email: careers@universityliving.com
CIN: U80301DL2016PTC292351