Solution Architect Movate

Position -- Permanent
Role – Genesys Solution Architect
Experience – 12+ Years
Location – Chennai
Work Mode - WFO
Shift Timing – Rotational shift
About the Company
Movate is a new age services company that harnesses the power of digital technologies to reimagine customer
engagements.
We enable businesses to anticipate and face disruptions effectively through our digital, technology and support
services.
We are a global customer experience and technology consulting services provider and a digital transformation
partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players
to large enterprises. We have a diverse team of over 11,500 customer-centric thinkers, collaborators, and co-
creators across 20 global locations.
About the Role
We are seeking a highly experienced Genesys Solution Architect to lead the design and implementation of
enterprise-grade telephony infrastructure and AI automation solutions using the Genesys Cloud CX platform. This
role requires end-to-end ownership of customer experience workflows including IVR, call routing, chatbot, voice
bot, Agent Copilot, and knowledge integration. The ideal candidate will work closely with business stakeholders,
delivery teams, and vendors to architect scalable, intelligent, and resilient contact center solutions.
Responsibilities
• Design and architect Genesys Cloud CX solutions covering voice, chat, email, SMS, and AI-powered
interactions.
• Lead the design and implementation of IVR flows, SIP trunking, DID management, call routing, and telephony
infrastructure.
• Architect and oversee AI automation initiatives, including chatbots, voice bots, Agent Copilot, and knowledge
base integration.
• Define technical blueprints and solution roadmaps aligning to business goals and CX strategy.
• Collaborate with development, QA, and DevOps teams to guide implementation, testing, and deployment.

• Ensure integration with external systems (e.g., CRMs, databases, ticketing tools) via REST APIs and middleware.
• Lead discovery workshops, gap analysis, and high-level design sessions with stakeholders.
• Provide governance across solution design, security, scalability, and best practices.
• Support presales efforts with solution architecture, SOW definition, and estimation as needed.
• Stay updated with Genesys Cloud CX features and roadmap; advise on how to best leverage new capabilities.
Required Skills
• 8+ years of experience in contact center architecture/design, with at least 4+ years in Genesys Cloud CX.
• Deep expertise in telephony infrastructure, SIP, IVR call flows, queues, routing strategies, and multi-channel
orchestration.
• Hands-on experience in designing and implementing chatbots, voice bots, and Agent Assist (Copilot) use cases
using Genesys AI and/or third-party NLP tools (e.g., Dialogflow, Lex, OpenAI).
• Strong knowledge of API integrations, webhooks, and data exchange with backend and CRM systems.
• Familiarity with WEM/WFM, reporting, real-time dashboards, and quality management.
• Experience in cloud infrastructure (AWS/Azure) and DevOps practices is a plus.
• Excellent client-facing, presentation, and communication skills.
• Genesys certifications (GCP – Architect, GCP – AI, GCP – Voice) strongly preferred.
Preferred Skills
• Experience with Cloud platforms (e.g., AWS, Azure).
• Familiarity with CI/CD pipelines and DevOps practices.
• Experience with micro-services design.
• Experience with Node.js.
• Experience working with semi-structured data (e.g., JSON, XML, Parquet).
• Experience with caching techniques to improve response times.
Pay range and compensation package
Competitive salary based on experience and qualifications.

Equal Opportunity Statement
We are an equal opportunity employer and are committed to creating a diverse and inclusive workplace. We encou
rage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any o
ther characteristic protected by law.
Qualifications
• Bachelor’s degree in computer science, information technology, or a related field.