Program Manager – Operations

Job Description: Program Manager – Operations
About Us:
Dentalkart is a fast-growing dental supply company dedicated to streamlining dental procurement
with innovative solutions and top-quality products. We're seeking a detail-oriented and proactive
Program Manager to join our team and help manage our supply chain operations efficiently.
Key Responsibilities:
1. Strategic Planning & Execution
• Develop and implement operational and logistics strategies to improve efficiency and
reduce costs.
• Align warehousing and logistics processes with business goals to optimize fulfillment and
inventory management.
• Ensure compliance with industry regulations and internal SOPs for warehouse and logistics
operations.
2. Warehouse & Operations Management
• Oversee warehouse operations and inventory accuracy, ensuring alignment with fulfillment
SLAs.
• Ensure smooth mid-mile and STO logistics across warehouses.
• Optimize warehouse expense tracking, resource utilization, and operational performance
improvements.
• Supervise asset management, maintenance schedules, and timely procurement processes.
• Ensure that damaged and scrap inventory is accurately tracked and processed for
liquidation.
3. Logistics & Shipment Management
• Improve forward and reverse logistics TATs, ensuring deliveries meet promised SLAs.
• Optimize courier partner performance through evaluation, onboarding, and rate
negotiations.
• Monitor COD remittance, invoice reconciliation, and timely payment processing.
• Oversee Clickpost-Vinculum system sync accuracy, ensuring data integrity in shipment
tracking.
• Identify cost-saving opportunities in logistics and recommend strategic improvements.
4. Performance Monitoring & Process Optimization

• Define and monitor KPIs for warehousing and logistics, ensuring data-driven decision-
making.
• Identify and implement process improvements to enhance efficiency and cost-effectiveness.
• Track and escalate operational inefficiencies and vendor non-compliance issues for
resolution.
5. Inter-Departmental Coordination
• Act as the liaison between warehouse, logistics, finance, and customer service teams to
drive collaboration.
• Work with finance to ensure timely approvals and payments for logistics and warehouse
expenses.
• Collaborate with technology teams to enhance system integrations for inventory and order
tracking.
6. Reporting & Performance Analysis
• Prepare monthly and quarterly performance reports on logistics, warehouse efficiency, and
cost savings.
• Conduct trend analysis on warehouse utilization, logistics efficiency, and courier partner
performance.
• Ensure timely submission of MIS reports, budget allocations, and forecasting data.
Key Qualifications & Skills:
• Experience: Minimum 2-7 years in warehousing, logistics, operations management, or a
related field.
• Education: Bachelor’s degree in Business, Supply Chain, Operations Management, or a
related discipline (MBA preferred).
• Skills Required:
o Strong analytical and problem-solving skills for KPI-driven decision-making.
o Expertise in logistics and warehouse operations, including cost optimization.
o Ability to lead cross-functional teams and drive operational efficiency.
o Experience with logistics tracking tools (Clickpost, Vinculum, etc.) and ERP systems.
o Strong negotiation and vendor management skills for courier and warehouse
service providers.
o Excellent reporting and performance monitoring abilities with advanced Excel
proficiency.