Customer Support Executive CoverSure

Customer Support Executive

1-3 years On-site Andheri, Mumbai Full-time

About CoverSure
CoverSure is an InsurTech startup on a mission to simplify insurance for every Indian household.
We're building India's first insurance wallet app where users can manage, understand, and optimize
all their policies in one place. Think of us as the app that makes insurance actually make sense.
We're a small, fast-moving team based in Mumbai, backed by a clear vision: trust, transparency,
and putting the customer first. Always.

The Role
You'll be the voice of CoverSure for our users. When someone has a question, a problem, or
needs guidance, you're the person who makes it right.
This is more than just answering tickets. You'll be a trusted advisor who helps customers
navigate their insurance journey with confidence.
We believe great support is a superpower. If you do too, keep reading.

What You'll Do
Respond to customer queries via phone, email, chat, and support platforms in a timely and
professional manner
Troubleshoot, analyze, and resolve customer issues. Escalate complex cases when needed
with proper context
Act as a trusted relationship manager for assigned customers across their lifecycle
Provide consultative, value-driven guidance on products, services, upgrades, or renewals
(service-first approach)
Maintain accurate documentation of interactions, resolutions, and follow-ups in CRM systems
Build strong product and process knowledge to support customers confidently
Manage escalations and ensure timely resolution with internal stakeholders
Proactively follow up to confirm issue closure and customer satisfaction

What We're Looking For
1 to 3 years of experience in customer support, helpdesk, or service roles
Strong communication skills (written and verbal) in English and Hindi
Ability to stay calm, patient, and solution-oriented under pressure
Comfort with CRM systems and support tools (Freshdesk, Zendesk, Intercom, or similar)
A service-first mindset. You don't just close tickets, you solve problems
Attention to detail and ability to document interactions clearly

Someone who takes ownership and follows through until the customer is genuinely happy

Nice to Have
Experience in fintech, InsurTech, or banking customer support
Familiarity with insurance products and terminology
Experience handling both inbound and outbound customer communication
Sounds like you? Let's talk.
Drop your resume at hj@coversure.in & mrunmayi.j@coversure.in